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Lawyers often work with clients in emotional distress – tearful divorce clients, the personal bankruptcy client who feels like a failure, grieving probate clients and personal injury clients who are depressed and anxious. Understanding a little psychology can go a long way toward representing these clients more effectively. Read on to learn about the issues involved, interviewing and counselling techniques, how to protect yourself from the special risks posed by emotional clients, and more.
By Janice Mucalov, LL.B.
- Issues Presented by Distressed Clients
- What is the Lawyer’s Role?
- Building Empathy
- Interviewing and Counselling Techniques
- Risks You Face With Distressed Clients
- Vicarious Trauma
- Protecting Yourself
- Making Your Office a Safe Place to Experience Emotions
- Referring Clients to Other Professionals
- Tips for 3 Practice Areas:
- Family law:
- Bankruptcy
- Personal Injury
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