"x x x.
The 13 Unspoken Rules of Client Relationships
1. Clients always find a way to hire the people they want when they want to.
2. Clients don't fire their law firms, they just stop giving them work.
3. “Your rates are too high” is a euphemism for “I want to give the work to someone else”.
4. Clients always have a budget even when they don't.
5. Nothing is more powerful than saying I'm sorry when mistakes are made. Nothing.
6. Clients will always give you hints and suggestions for how to be successful but will rarely announce when they offer this advice.
7. Clients want to know you understand them before they take the time to really understand you.
8. It takes between 24% and 33% savings to convince a client to even think about changing providers.
9. Clients want to pride themselves on hiring really smart people not really cheap people.
10. Invoices are a poor vehicle to communicate your progress and strategy.
11. Happy clients don't pick your invoices apart.
12. No project news is always bad news.
13. Clients hate surprises.
x x x."
