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How To File A Complaint Against A Company
By Karen Bennett & Ezvid Wiki Editorial
5 Nov 2018
If you’ve been wronged by a business, you’re surely very angry and want to see justice served. Despite your strong intentions, if you don’t handle things correctly, you may never see a dime of your refund or any form of satisfaction. Get your desired outcome and help protect other unsuspecting customers by following our suggestions here when you file a complaint against a company. The information provided here is for general information only and should not be used as legal advice.
4 Ways To File A Complaint Against A Company
If you’ve been wronged by a business, you’re surely very angry and want to see justice served. Despite your strong intentions, if you don’t handle things correctly, you may never see a dime of your refund or any form of satisfaction. Get your desired outcome and help protect other unsuspecting customers by following our suggestions here when you file a complaint against a company. The information provided here is for general information only and should not be used as legal advice.
4 Ways To File A Complaint Against A Company
Gather supporting documents. Before you file a complaint or seek legal advice, organize any sales receipts, warranties, and contracts associated with the purchase. Save any email correspondence with the seller. You may need some or all of this documentation when you file your complaint.
Contact the seller. First, go directly to the source to try for your desired outcome, whether it is a return, exchange, etc. You can go to customer service, or a manager if need be.
Contact third parties. If you don’t have any luck when contacting the seller, reach out to any banks involved, your state’s attorney general, the Better Business Bureau, or the Federal Trade Commission. Links to these are provided below, along with a list of what information to include. Use a complaint letter template for help getting started.
Get legal help. When none of the above options work, you may wish to consult with an attorney experienced in consumer protection laws.
What Documentation Should I Collect?
You may need certain documents in order to win your case. Keep a file with all of the items below, if applicable:
You may need certain documents in order to win your case. Keep a file with all of the items below, if applicable:
Copy of an ad or brochure to which you responded
An account number, if the seller assigned you one
Receipts and billing statements
A warranty or contract
All correspondence between you and the business
Names of everyone you’ve spoken to and dates
How Can I File A Complaint?
These third-party organizations and government agencies may be able to provide assistance once you file a claim:
An account number, if the seller assigned you one
Receipts and billing statements
A warranty or contract
All correspondence between you and the business
Names of everyone you’ve spoken to and dates
How Can I File A Complaint?
These third-party organizations and government agencies may be able to provide assistance once you file a claim:
Federal Trade Commission
Your state’s attorney general
Better Business Bureau
econsumer.gov (if your purchase was made online across international borders)
Your state’s attorney general
Better Business Bureau
econsumer.gov (if your purchase was made online across international borders)
The Top Frauds of 2017
While fewer people complained to the Federal Trade Commission regarding fraud in 2017 than in 2016, they did report losing more money than in the previous year. In all, consumers reported losing $905 million in 2017. Here are the top three categories of complaints for that year:
While fewer people complained to the Federal Trade Commission regarding fraud in 2017 than in 2016, they did report losing more money than in the previous year. In all, consumers reported losing $905 million in 2017. Here are the top three categories of complaints for that year:
Type of FraudDetailsDebt Collection Complaints regarding debt collectors remained at the top of the list by a wide margin, making up 23% of all reports.
Identity Theft Identity theft comprised 14% of all complaints to the FTC. The most common of these reports were regarding credit card fraud, followed by tax fraud.
Identity Theft Identity theft comprised 14% of all complaints to the FTC. The most common of these reports were regarding credit card fraud, followed by tax fraud.
Imposter scams In this third most common reported fraud, scammers misrepresent themselves (as a tech support representative, loved one in trouble, etc.) in order to get money.
In Depth
Have you been scammed by a business? If so, you're probably familiar with the sick feeling in the pit of your stomach when you realize you're the victim of a con artist. Maybe you fell for a bait-and-switch tactic, or maybe you never even received the product you paid for. Know your options for recourse.
First things first: Don't beat yourself up. Thousands of people fall for scams every day. Many of these frauds occur online. One increasingly common example is that of unsuspecting dog lovers losing hundreds or even thousands due to puppy scams. They respond to online ads featuring adorable puppies of all breeds, only to send money and receive no puppy in return.
Whether you've fallen victim to such a blatant scam or whether you've received a product or service that fell short of what was advertised, don't let such a company pocket your hard-earned dollars. Here are four things you can do to get a refund as well as some satisfaction.
Whether you've fallen victim to such a blatant scam or whether you've received a product or service that fell short of what was advertised, don't let such a company pocket your hard-earned dollars.
#1: Gather supporting documents. These include sales receipts, warranties, and contracts from the purchase. Print out any email correspondence you've had with the seller regarding the purchase. No matter where you file your complaint, you'll need these items as proof. For a list of what and what not to include, visit wiki.ezvid.com now and search for "how to file a complaint against a company." Or, click the link below this video.
#2. Contact the seller. Before going elsewhere, you may be able to resolve the problem by simply contacting the seller, either through a salesperson or the customer service department. If this doesn't help, try a supervisor or manager. Going all the way to the top may be worth a try, by contacting the company's national headquarters.
To find a phone number or email address, go to the company's website and look for the "contact us," "about us," or "customer service" sections. Put things in writing whenever possible, either over email or through U.S. mail. This creates a record of correspondence if you need to take things further.
This creates a record of correspondence if you need to take things further.
Know that you may also receive satisfaction through your bank. Take the example of Tom Teodorczuk, who was dying to see a Chelsea soccer match the week he would be in London. Tickets were sold out, but he found a Craigslist seller offering a pair for $250. He needed to deposit the funds into the seller's account. However, once he did that, the seller stopped being responsive and never provided any tickets.
After multiple phone calls to both banks involved provided no resolution, Tom Teodorczuk became frustrated and located the email address of his bank's CEO. He sent an emotionally-charged message outlining his experience. The CEO then passed along his email to a bank representative, who was able to arrange for a refund from the U.K. digital banking services company involved. Teodorczuk's persistence finally paid off and he received the outcome he desired.
#3. Contact third parties. Maybe you have had absolutely no luck when communicating with the seller. Now it's time to reach out to third parties that can help. Organizations you may contact include your state's attorney general, the Better Business Bureau, and the Federal Trade Commission.
Organizations you may contact include your state's attorney general, the Better Business Bureau, and the Federal Trade Commission.
When reaching out to any of these agencies, be prepared to provide the name and address of the seller, the amount they charged you, and the date of the transaction. Explain what was wrong with the product or service, any actions you have already taken, and what outcome you are seeking. To file your claim, go to the website of the agency. You may file online or via U.S. mail. For links to third-party consumer protection websites, go to wiki.ezvid.com and search for "how to file a complaint against a company". Or, click the link under this video.
#4. Get legal help. If none of the above options work, you may wish to seek legal help. While we aren't lawyers and this isn't legal advice, an attorney experienced in consumer protection laws may be able to help resolve your problem. He or she may guide you through a court case or through an alternative dispute program like arbitration, conciliation, or mediation.
Often, the money involved in these types of cases is not enough to warrant hiring a lawyer, and court cases can be drawn out, according to the nonprofit group Consumer Action. However, know that an attorney can provide advice about your legal options.
However, know that an attorney can provide advice about your legal options.
In all, these options will help you to file a complaint effectively and hopefully see results. Be organized and persistent, and you're more likely to get the outcome you're seeking. For our guide which includes help finding legal assistance, visit wiki.ezvid.com now and search for "how to file a complaint against a company." x x x."
In Depth
Have you been scammed by a business? If so, you're probably familiar with the sick feeling in the pit of your stomach when you realize you're the victim of a con artist. Maybe you fell for a bait-and-switch tactic, or maybe you never even received the product you paid for. Know your options for recourse.
First things first: Don't beat yourself up. Thousands of people fall for scams every day. Many of these frauds occur online. One increasingly common example is that of unsuspecting dog lovers losing hundreds or even thousands due to puppy scams. They respond to online ads featuring adorable puppies of all breeds, only to send money and receive no puppy in return.
Whether you've fallen victim to such a blatant scam or whether you've received a product or service that fell short of what was advertised, don't let such a company pocket your hard-earned dollars. Here are four things you can do to get a refund as well as some satisfaction.
Whether you've fallen victim to such a blatant scam or whether you've received a product or service that fell short of what was advertised, don't let such a company pocket your hard-earned dollars.
#1: Gather supporting documents. These include sales receipts, warranties, and contracts from the purchase. Print out any email correspondence you've had with the seller regarding the purchase. No matter where you file your complaint, you'll need these items as proof. For a list of what and what not to include, visit wiki.ezvid.com now and search for "how to file a complaint against a company." Or, click the link below this video.
#2. Contact the seller. Before going elsewhere, you may be able to resolve the problem by simply contacting the seller, either through a salesperson or the customer service department. If this doesn't help, try a supervisor or manager. Going all the way to the top may be worth a try, by contacting the company's national headquarters.
To find a phone number or email address, go to the company's website and look for the "contact us," "about us," or "customer service" sections. Put things in writing whenever possible, either over email or through U.S. mail. This creates a record of correspondence if you need to take things further.
This creates a record of correspondence if you need to take things further.
Know that you may also receive satisfaction through your bank. Take the example of Tom Teodorczuk, who was dying to see a Chelsea soccer match the week he would be in London. Tickets were sold out, but he found a Craigslist seller offering a pair for $250. He needed to deposit the funds into the seller's account. However, once he did that, the seller stopped being responsive and never provided any tickets.
After multiple phone calls to both banks involved provided no resolution, Tom Teodorczuk became frustrated and located the email address of his bank's CEO. He sent an emotionally-charged message outlining his experience. The CEO then passed along his email to a bank representative, who was able to arrange for a refund from the U.K. digital banking services company involved. Teodorczuk's persistence finally paid off and he received the outcome he desired.
#3. Contact third parties. Maybe you have had absolutely no luck when communicating with the seller. Now it's time to reach out to third parties that can help. Organizations you may contact include your state's attorney general, the Better Business Bureau, and the Federal Trade Commission.
Organizations you may contact include your state's attorney general, the Better Business Bureau, and the Federal Trade Commission.
When reaching out to any of these agencies, be prepared to provide the name and address of the seller, the amount they charged you, and the date of the transaction. Explain what was wrong with the product or service, any actions you have already taken, and what outcome you are seeking. To file your claim, go to the website of the agency. You may file online or via U.S. mail. For links to third-party consumer protection websites, go to wiki.ezvid.com and search for "how to file a complaint against a company". Or, click the link under this video.
#4. Get legal help. If none of the above options work, you may wish to seek legal help. While we aren't lawyers and this isn't legal advice, an attorney experienced in consumer protection laws may be able to help resolve your problem. He or she may guide you through a court case or through an alternative dispute program like arbitration, conciliation, or mediation.
Often, the money involved in these types of cases is not enough to warrant hiring a lawyer, and court cases can be drawn out, according to the nonprofit group Consumer Action. However, know that an attorney can provide advice about your legal options.
However, know that an attorney can provide advice about your legal options.
In all, these options will help you to file a complaint effectively and hopefully see results. Be organized and persistent, and you're more likely to get the outcome you're seeking. For our guide which includes help finding legal assistance, visit wiki.ezvid.com now and search for "how to file a complaint against a company." x x x."
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